An ERP fit for the future
Building a best-in-class solution for a highly regulated insurance sector
The impact
100+
Technical support tickets managed and resolved per month
5+
Incidents resolved per month
4
Major releases per calendar year and hotfixes
Overview
Building a best-in-class solution for a highly regulated insurance sector
The challenge
This fast-growing reinsurance company had outgrown its existing business system architecture. To replace its cloud-based system and keep pace with its growth trajectory, it needed a best-in-class enterprise resource planning (ERP) solution.
Our technology subject matter experts provided independent advice on the selection and implementation of an ERP solution – one which met business requirements and maximised benefit realisation from the investment.
The goal is to continuously modernise their operational infrastructure and enhance efficiency, adaptability, and competitiveness in a rapidly evolving and highly regulated market.
The how
How we delivered Organisational Engineering™
- Our technology subject matter experts (SMEs) advised on the business case, the people and skills required to deliver the programme, and the technology selection
- After carrying out an ERP search and selection, we provided a full evaluation of D365 to determine recommendations and identify specific configurations relevant to their insurance business
- Solution Architects and functional SMEs mapped out ‘To-Be’ processes and an integrated technology blueprint
- Responsible for implementation, our teams then supported configuration, customisation and deployment of D365
- We continue to deliver Managed Services, providing ongoing support, maintenance and enhancement for their Microsoft Ecosystem
