Implementing an innovative cloud-based software
We optimised the operations of a 1000-strong contact tracing team in a rapid time
The impact
30%
Increase in staff productivity
50%
Increase in contact tracing completion rate
25%
Drop in staff turnover
>99%
Payroll processing accuracy
Overview
We optimised the operations of a 1000-strong contact tracing team in a rapid time
The challenge
A government agency needed our urgent help to scale a national contact tracing programme during COVID-19.
To enable this, they needed a specialist partner in workforce planning: one who could set up centralised forecasting, accurate headcount reporting, and better payroll processing.
Our experts were on the ground within 24 hours. Working in sprints, we planned and implemented cloud-based software, agile working methods, and a new payroll processing system that optimised contact tracing centre operations.
We then scaled our solution across our client’s network of contact tracing centres and 1,000+ staff members.
The how
How we delivered Organisational Engineering™
- Advised on a strategy to get our client from their “current state” to their “target future state”
- Recommended and implemented cloud-based planning software that optimised contact centre operations and management
- Planned agile, scalable, and transparent ways of working for management and 1,000+ staff members across six contact centres
- Managed ongoing tech services.
