Speeding up digitisation
How omnichannel digital solutions transformed customer experience for this government agency.
Read case study
Engineering organisations to go beyond their potential
We’re experts in Organisational Engineering™.
From the UK to Australia, Hong Kong to Canada, our 3,000-strong team helps organisations evolve and grow through their talent, technology, and customer experiences.
How we deliver Organisational Engineering™
This is a story about us. But it’s really a story about our customers. Because their ever-evolving needs are why we are who we are.
Our customers wanted exceptional service wherever they were. So we grew into a global business.
They needed to turn their talent, tech, and customer experiences into competitive advantage. So we transformed into an Organisational Engineering™ group with the skills and capabilities to do just that.
And they wanted partners who rolled-up their sleeves and shouldered responsibility. Who made complexity simple. Who were more human.
But we didn’t need to change for that. We have been this way since day one and always will be. No matter where we grow or how we transform next.
Our story: From Recruitment Experts to Organisational Engineers
1988 – 2005
2005 – 2024
2025 & beyond
1988 – 2005: From opening our doors in Ireland
We launched from a two-person office at the dawn of the mobile revolution. Driven by an ambition to Go Beyond for our customers, we grew to over 100 people across five offices in Ireland. Go Beyond is just as fundamental to our business today, helping us nurture customer relationships that stretch over 30 years (and counting).
2005 – 2024: To growing and evolving with our customers
As the world raced towards digitisation and smarter ways of working, one truth became clear: Our customers needed a multifaceted, multinational partner to help them invest in the right talent, customer experiences, and technology. And so, we transformed into a 3,000-strong team of Organisational Engineers with hubs across the UK, Europe, Asia-Pacific, and North America.
2025 and beyond: The transformation continues
The world of work is packed with unknown potential. That’s why our business has no destination, final goal, or end game—just an ambition to be the partner our customers need to turn opportunities into growth and the desire to keep transforming and growing alongside them.
Our purpose and shared values.
We help our customers Go Beyond and realise their potential through Organisational Engineering™. This purpose is grounded in the core principles of how we work.
We succeed through long-term partnerships, not short-term thinking. Customised solutions, not commoditised playbooks. Down-to-earth openness, not tongue-twisting jargon.
We listen hard to uncover the human need at the heart of your organisational challenge. Wherever and however you work with us, our human-centred approach shines through because of our values:
We succeed together.
People and partnerships have always been the heart of our business. And they always will. We collaborate as one team, working as an extension of our customer’s team. This approach has helped us develop 30-year-long customer partnerships – and counting.
We simplify the complex.
People thrive on clear-headed thinking – and so do the organisations we partner with. You’ll find us refreshingly uncomplicated and easily approachable. Because it’s simply a better way to work.
We go beyond.
Trust is the bedrock of a long-term partnership. We earn yours by striving to go beyond your expectations, helping you go further and be in the best shape for the challenges of tomorrow.
Together, we’re Org Group
Strategic advisory, change management, and tech modernisation.
Recruitment, executive search, and managed talent services.
End-to-end customer experience delivery and BPO management.
